Terms & Conditions

Effective Date: 01 November 2025

These Terms & Conditions (“Terms”) govern your access to and use of KLIQ Livio (the “Platform”), including any website, mobile application or other service where these Terms are displayed (collectively, the “Service”). The Platform is operated by [Company name and legal entity] (“Company”, “we”, “us” or “our”). By accessing or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

User / You / Your: any person who accesses or uses the Service.
Merchant / Supplier: hotels, venues, hosts or other third-party providers listed through the Platform.
Booking: a request or confirmation to reserve services (for example a hotel room) through the Platform.
KLIQ Points: any loyalty, reward, or points program operated by the Company.

2. Scope of Services

The Platform provides an online marketplace and booking service that enables Users to discover, compare, reserve and pay for accommodation and related travel services offered by Merchants. The Platform acts as an intermediary and does not itself provide accommodation or third-party services, unless otherwise expressly stated. All bookings made through the Platform are contracts between the User and the relevant Merchant; KLIQ enables the transaction and may facilitate payment and support.

3. Eligibility and Accounts

3.1 Eligibility. You must be at least the minimum age required by applicable law to form a binding contract and to use the Platform.

3.2 Account Registration. To use certain features you must register and maintain an account. You agree to provide accurate, current, and complete information and to update it as necessary.

3.3 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Bookings, Confirmations & Relationship with Merchants

4.1 Binding Agreement. By completing a Booking you enter into a binding agreement with the Merchant, subject to the Merchant’s terms and the policies communicated at the time of booking. The Company is not a party to that agreement except to the extent the Company expressly agrees to act as principal.

4.2 Confirmation. Bookings are confirmed when you receive a confirmation from the Merchant or the Platform. Pending or unconfirmed requests are not guaranteed.

4.3 Guarantee. Certain Bookings may require immediate payment or a valid payment method to guarantee the reservation. If payment authorization fails, the Merchant may decline the Booking.

5. Prices, Taxes & Payment

5.1 Prices. Prices shown on the Platform reflect those provided by Merchants and may change due to availability, errors or currency fluctuations. Final confirmed price appears on your booking confirmation.

5.2 Payment Authorization. By providing payment details you authorize the Company and/or Merchant to charge the designated payment method for the cost of the Booking, taxes, fees and any incidental charges permitted by the Merchant.

5.3 Taxes and Fees. You are responsible for any applicable taxes and fees unless otherwise stated.

6. Cancellations, Changes and Refunds

6.1 Merchant Policies. Cancellation and change policies are determined by the Merchant and presented at or before booking. You agree to the Merchant’s policy when you complete the Booking.

6.2 Company Assistance. The Company may assist with cancellations and refunds but is not liable for Merchant decisions except as required by law or these Terms.

6.3 No-Show & Late Cancellations. No-shows or last-minute cancellations may result in forfeiture of payment or points as set out in the Merchant policy or these Terms.

7. KLIQ Points (Loyalty Program)

7.1 Program Rules. Any loyalty program or points (“KLIQ Points”) is governed by the Program rules published by the Company. The Company may change the rules, benefits, earning rates or redemption values at any time.

7.2 No Cash Value. Points have no cash value and cannot be exchanged for money.

7.3 Expiration and Forfeiture. Points may expire and may be forfeited for fraud or misuse. The Company reserves the right to void points where necessary.

8. User Conduct and Responsibilities

8.1 Lawful Use. You must use the Platform lawfully and in accordance with these Terms.

8.2 Prohibited Activities. You must not: (a) post or transmit unlawful, fraudulent or infringing material; (b) manipulate bookings, ratings or reviews; (c) attempt to gain unauthorized access to the Platform; or (d) use the Platform for commercial resale unless authorized.

8.3 Identity at Check-in. You must present valid identification and comply with Merchant check-in rules.

9. Intellectual Property

All Platform content, trademarks, logos, designs, text, graphics and software are owned or licensed by the Company. Use of content is only permitted as expressly authorized by these Terms; no license or other rights are granted except as expressly set out. You may not copy, reproduce, distribute or create derivative works without prior written consent.

10. User-Generated Content & Reviews

10.1 Content License. By submitting reviews, photos, or other content you grant the Company a worldwide, royalty-free, perpetual, transferable, sublicensable license to use, reproduce, display and distribute that content in connection with the Platform.

10.2 Removal Rights. The Company may remove or refuse content that violates these Terms or is otherwise objectionable.

11. Third-Party Links and Services

The Platform may link to third-party websites, services or offer content from Merchants. The Company is not responsible for the availability, accuracy or legality of third-party services and does not endorse them.

12. Disclaimers; No Warranty

The Platform is provided “as is” and “as available.” To the fullest extent permitted by law, the Company disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement and availability. The Company does not guarantee that any Merchant will provide services to your satisfaction.

13. Limitation of Liability

To the maximum extent permitted by applicable law, the Company (and its officers, directors, employees, agents and affiliates) will not be liable for: (a) indirect, incidental, special, consequential or punitive damages; (b) loss of profits, revenue, goodwill or data; or (c) any damages arising from your use of, or inability to use, the Platform, even if the Company has been advised of the possibility of such damages. Some jurisdictions do not allow exclusion of certain warranties or limits on liability; to that extent, liability is limited to the maximum extent permitted by law. (See also indemnity section.)

14. Indemnification

You agree to indemnify, defend and hold harmless the Company and its affiliates, officers, directors and employees from and against any third-party claims, losses, liabilities, damages, expenses and costs (including reasonable attorneys’ fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; or (c) your violation of any rights of a third party.

15. Termination; Suspension

The Company may suspend or terminate your access to the Platform at any time for violations of law, suspected fraud, or breach of these Terms. Termination does not limit any other remedies available to the Company.

16. Amendments to Terms

The Company may modify these Terms at any time. Updated Terms will be posted on the Platform with an updated effective date. Your continued use of the Platform following such changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, do not continue to use the Platform.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia, without regard to its conflicts of law principles. Any dispute arising from or relating to these Terms or the Platform will be resolved in the courts or dispute forums of Malaysia, unless the parties agree to alternative dispute resolution.

18. Force Majeure

The Company is not liable for delays or failures caused by events beyond its reasonable control, including but not limited to acts of God, strikes, epidemics, war, terrorism, governmental restrictions, or internet failures.

19. Notices

Notices to you may be provided through the Platform, email or other contact methods. Notices to the Company should be sent to: contact@kliqlivio.com

20. Miscellaneous

20.1 Severability. If any provision of these Terms is found invalid it will not affect the enforceability of the remaining provisions.

20.2 Waiver. The Company’s failure to enforce any right is not a waiver of that right.

20.3 Entire Agreement. These Terms and any documents they expressly incorporate constitute the entire agreement between you and the Company regarding the Platform.

21. Contact Us

If you have questions about these Terms, please contact us at:

AHL Solutions Sdn Bhd
Email: contact@kliqlivio.com
Address: C-11-1, Block C, KL Trillion
No. 338, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia